Support

Frequently asked questions
about Convivial Concierge

What is Convivial Concierge?
Convivial Concierge is a community concierge app for apartment living. It connects residents to neighbors, events, building chat, and community activities. Available on iOS and Android at convivialconcierge.com.
How do I download Convivial Concierge?
Visit convivialconcierge.com to download Convivial Concierge for iOS or Android. Simply download the app, verify your address, and instantly join your building's private community.
Is Convivial Concierge free for residents?
Yes, Convivial Concierge is completely free for apartment residents. Download the app, verify your address, and start connecting with your community right away.
What features does Convivial Concierge offer?
Convivial Concierge includes building chat, Open Door moments, Going Out posts, community events and ticketing, Question of the Day, resident perks, neighbor matching, and a property management dashboard.
How does Convivial Concierge help property managers?
Convivial Concierge provides property managers with engagement analytics, resident retention tools, event management, and a dedicated dashboard. Properties using Convivial see measurable improvements in resident satisfaction and lease renewals.
How much does Convivial cost for property managers?
Convivial is priced at $2 per unit per month. A 200-unit property pays just $400/month while saving thousands on turnover costs. Contact us for custom enterprise pricing.
How long does onboarding take?
Most properties go live in under a week. Our team handles setup, branding, and resident onboarding. We send welcome communications to your residents and provide training for property staff.
Is my residents' data private?
Yes. Resident data is only visible to verified members of the same building community. We never sell resident data or use it for advertising. See our Security page for full details.
How do I contact Convivial support?
Email us at support@sortresidential.com or call (303) 999-6263. We typically respond within 24 hours on business days.

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